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GLOG 6


My preparation out of season is more important to me than what I do in season. I have always understood that, for example, if you want to be nice to your customers at work, and you find that you are always livid or you have a short span of patience towards them, the total solution is not just a one-hour motivational talk or coaching during work. It's more about incorporating niceness into your lifestyle. You have to be intentional nice outside work, when you don't need it, when you are not being corporately assessed on niceness. If you can win that out of season or out of work discipline, it would spill over into work effortless because you have now built yourself that way, it's now your personality, rather than an occasional performance or a hat that you wear on and off. Any skill you want to have for work has to be diligently pursed when you don't need it. The goal is to routinize it so you can output it always. If I want to bring creative ideas to work daily, I must always be doing that outside work daily. 

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